Technical project manager in Waco, Texas

Craig
Blackmon

I plan technology projects, set up the systems, and keep them running after go‑live.

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Craig Blackmon
  • 20+years in tech and operations
  • ~150clients onboarded a year
  • 8–14projects running at once

From the shop floor to the server rack

I started in winery retail operations, where I ended up owning the POS and inventory systems, then the website, SEO, and online sales. That path led to ten years at vinSUITE (Jonas Software), where I moved from technical support to product training, product management, and finally technical project management.

As a technical PM I took newly acquired clients from kickoff to go-live: requirements, SQL Server and POS installs, hardware, data migration, training, and the support that follows. I worked closely with engineering in Jira, tested releases, and wrote the knowledge base clients used to help themselves.

Outside of work I run my own infrastructure: a segmented home network, a NAS with self-hosted services, and a set of DayZ game servers for a community I founded. I'm finishing my CAPM certification, expected December 2026.

Case studies

A few projects where I owned the problem from start to finish.

~150clients a year

Onboarding about 150 clients a year

vinSUITE / Jonas Software, 2016–2026

8–14 implementations running at once, from kickoff through go-live and support

The situation
Newly acquired clients needed to move onto vinSUITE's software and hardware without disrupting their daily sales, and every client had a different setup.
What I did
Ran each project end to end: requirements, configuration, SQL Server and POS installs, payment devices and hardware, data migration, training, and go-live. Tracked milestones and issues in Teamwork and Salesforce, and worked defects and enhancements through Jira with engineering.
Result
Built a repeatable onboarding process and a customer knowledge base that gave clients self-service answers and reduced reliance on direct support.
15%less shrinkage

Cutting inventory shrinkage

V. Sattui Winery, 2009–2011

About 15% less shrinkage

The situation
Inventory counts didn't match the system, and losses were hard to trace.
What I did
Implemented Microsoft RMS POS and inventory systems, wrote operating procedures, ran quarterly physical inventories, and investigated discrepancies and loss-prevention issues.
Result
More accurate inventory, lower shrinkage, and controls that helped identify and curb internal theft.
2×organic traffic

Doubling organic web traffic

V. Sattui Winery, 2011–2016

100% growth in organic traffic with no paid advertising

The situation
The winery needed more online visibility and sales without an ad budget.
What I did
Led SEO strategy, testing, and optimization, tracked analytics and customer behavior to guide decisions, and ran social media branding.
Result
Doubled organic traffic, with gains in search rankings, online revenue, and social engagement.

What I run at home

My home lab is where I practice what I'd set up for a client. Everything sits behind one firewall, split into separate networks so a problem in one place can't reach the rest.

Internet
Netgate 2100, pfSense+ Firewall and router, VPN remote access, rules between networks
Office network

Office

  • Desktops and laptops I work from
  • The most locked-down network in the house
  • Trusted devices only
  • Kept separate from the game servers, the NAS, and everyday devices
Server network

Baysic Survival Gaming

  • Four+ DayZ PvE servers on a dedicated host
  • Managed through CFTools Architect
  • Economy, gameplay, and mod settings tuned in XML and JSON
  • Discord with moderation bots and honeypot bot detection
Storage network

UGREEN NAS

  • Central storage for the house and lab
  • Docker containers managed with Portainer
  • Small self-hosted websites and apps
  • Exposed to the internet only where it's needed, and locked down
General, IoT, and guest

Everyday devices

  • Phones, tablets, and streaming devices
  • Smart-home and IoT devices on their own network
  • Guest Wi-Fi that reaches the internet and nothing else
  • Kept apart from the office, servers, and storage

Built and maintained since 2022. This website runs on Cloudflare, off the home network, on purpose.

Baysic Tech Solutions

My IT services business in Waco. Households and small businesses get the same kind of work I do in my own lab, with published prices and plain explanations.

Computer repair

Diagnosis, cleanup, upgrades, and getting a slow or broken machine back to work.

Custom PC builds

Gaming, work, or home server builds, from picking parts to a finished, tested system.

Home and small business networks

Firewalls, Wi-Fi, separate guest and device networks, remote access, and backups.

Home Care memberships

One monthly price for a household's computers and Wi-Fi: health checks, priority service, member pricing, and a yearly checkup visit.

Managed IT for small businesses

Monthly support plans that keep a small office's computers, network, and security looked after.

Websites for local businesses

Fast, simple sites with a contact form, on the client's own domain with no hosting bill. One-page sites start at $400.

Visit baysictech.com See Home Care plans See small business plans

Experience

  1. 2026 – Present

    Founder

    Baysic Tech Solutions · Waco, TX
    • Founded a local IT services business offering computer repair, custom PC builds, home and small business networking, and managed IT plans.
    • Built and run the business's website, email, and online presence on Cloudflare and Google Workspace.
  2. Jun 2016 – Sep 2026 · 10 yrs 4 mos

    vinSUITE

    Jonas Software · Napa, CA and remote

    1. Technical Project Manager

      Jun 2020 – Sep 2026 6 yrs 4 mos Remote
      • Managed 8–14 concurrent software and hardware implementation projects, supporting roughly 150 client organizations annually from kickoff through go-live and post-launch support.
      • Led client onboarding end to end, defining scope and requirements, building project plans and milestone schedules, coordinating resources, and driving projects to on-time delivery.
      • Coordinated onsite and remote installations involving Microsoft SQL Server, Microsoft RMS, proprietary applications, custom modules, third-party integrations, payment devices, printers, scanners, and tablets.
      Show 7 more
      • Managed data migrations for newly acquired clients, validating data integrity before go-live.
      • Tracked milestones, risks, deliverables, and communications in Teamwork and Salesforce, surfacing blockers early and escalating with clear impact assessments and recommended next steps.
      • Served as the primary point of contact for client stakeholders at every level, from front-line users to owners and executives, translating technical detail into business terms.
      • Partnered with engineering through Jira to document defects, enhancement requests, and customer-specific requirements, tracking each through QA to resolution.
      • Redesigned implementation workflows to shorten onboarding time and improve consistency across the client portfolio.
      • Built a comprehensive knowledge base of onboarding and support documentation, reducing repetitive support demand and giving clients self-service resources.
      • Worked within PCI compliance requirements when deploying payment devices and integrations in client environments.

    2. Product Training Manager

      Jan 2019 – Sep 2026 7 yrs 9 mos Remote
      • Designed and delivered end-to-end training programs for point-of-sale, order management, and e-commerce platforms, onboarding hundreds of client organizations onto new systems.
      • Led live training sessions both onsite at client locations and remotely, adapting delivery to audiences ranging from seasonal front-line staff to owners and executive leadership.
      • Conducted discovery with each client to understand their existing workflows and operations, then tailored training to how they actually worked rather than running a generic feature walkthrough.
      Show 6 more
      • Trained users on Microsoft RMS, Napa Valley POS, vinSuite Order Management System, and Tablet POS, covering daily operations, reporting, inventory, and payment processing.
      • Developed training materials, user guides, and reference documentation that clients kept using long after go-live.
      • Built and maintained a customer-facing knowledge base of how-to and troubleshooting articles, giving clients self-service resources and reducing dependence on direct support.
      • Supported clients through go-live and the critical first weeks of adoption, troubleshooting live issues and reinforcing training where users struggled.
      • Gathered feedback from training sessions and fed recurring pain points back to product and engineering teams to drive usability improvements.
      • Measured success by user self-sufficiency, focusing on teaching clients to solve problems independently rather than creating reliance on support.

    3. Technical Support Specialist

      Jun 2016 – Sep 2026 10 yrs 4 mos Napa, CA · Hybrid
      • Provided frontline and escalated technical support across four distinct software suites, serving hundreds of client organizations nationwide.
      • Delivered real-time support via phone, email, and remote session, diagnosing and resolving issues live while the client remained on the line.
      • Performed hands-on troubleshooting through remote desktop sessions, connecting directly to client workstations and servers to isolate root cause and apply fixes.
      Show 10 more
      • Walked non-technical users through resolution steps in plain language, building their confidence to handle similar issues independently.
      • Maintained fast response and resolution times on a high-volume ticket queue, consistently meeting or exceeding service expectations.
      • Troubleshot application, database, integration, connectivity, and hardware issues across point-of-sale, order management, e-commerce, and legacy platforms.
      • Diagnosed Microsoft SQL Server issues including connectivity failures, data integrity problems, and query performance, using SQL Server Management Studio.
      • Resolved hardware and peripheral issues involving payment devices, receipt printers, barcode scanners, cash drawers, pole displays, and tablets, including driver and configuration troubleshooting.
      • Investigated integration and third-party connectivity failures between client systems and external platforms.
      • Reproduced reported defects in test environments to confirm behavior before escalation.
      • Documented all client interactions, troubleshooting steps, and outcomes in Salesforce, maintaining clear case histories for continuity across the support team.
      • Escalated confirmed defects to engineering through Jira with reproduction steps, environment details, and customer impact, then tracked them through QA to resolution.
      • Identified recurring issue patterns across the client base and surfaced them to engineering and leadership for permanent fixes rather than repeat remediation.

    4. Product Manager, WineWeb

      Jun 2016 – Oct 2019 3 yrs 5 mos Napa, CA · On-site
      • Managed the full lifecycle of WineWeb, a legacy e-commerce and winery management platform, balancing ongoing maintenance against a sunsetting product roadmap.
      • Served as the voice of the customer for the product, gathering feedback from users and support cases and translating it into prioritized requirements for engineering.
      • Partnered with engineering through Jira to scope, prioritize, and track bug fixes, enhancements, and platform updates from definition through release.
      Show 4 more
      • Performed QA and release testing to validate functionality and catch defects before they reached production clients.
      • Supported the existing user base through updates, migrations, and transitions to newer platforms, minimizing disruption to clients running their businesses on the software.
      • Communicated new features, changes, and known issues to internal teams and clients so support and sales always knew what was shipping and why.
      • Balanced competing client requests against development capacity, making prioritization calls based on impact across the user base rather than loudest-voice requests.
  3. 2021 – 2023 · alongside vinSUITE

    Instructor, Basics of IT

    NapaLearns · Napa, CA
    • Helped pilot a new NapaLearns program through its first two years. NapaLearns partners with every Napa County school district and the County Office of Education to bring new approaches to teaching and learning.
    • Taught the Basics of IT.
  4. Apr 2003 – Jun 2016 · 13 yrs 3 mos

    V. Sattui Winery

    Full-time · On-site · St. Helena and Napa County, CA

    1. Director of SEO, Social Branding & Non-Retail Sales Management

      Feb 2011 – Jun 2016 5 yrs 5 mos Napa County, CA
      • Grew organic website traffic 100% and drove gains in search rankings, online revenue, and social media engagement without paid advertising.
      • Directed SEO strategy, testing, analytics, and optimization initiatives to improve search visibility, website traffic, and online customer engagement.
      • Tracked website analytics, search rankings, traffic patterns, and customer behavior to spot market trends and guide digital strategy and business decisions.
      Show 4 more
      • Managed internet sales operations and online customer technical support, keeping the online customer experience seamless.
      • Oversaw database management to ensure data integrity and accessibility for operational needs.
      • Directed social media branding, engagement, and customer interaction to strengthen the winery’s online reputation.
      • Supervised the “Wine Futures” sales program, driving sales through strategic marketing and customer engagement.

    2. Inventory Control & Theft Loss Manager

      Nov 2009 – Feb 2011 1 yr 4 mos Napa County, CA
      • Developed and implemented an inventory management system that improved inventory accuracy and reduced shrinkage by approximately 15%, while strengthening loss-prevention controls to identify and curb internal theft.
      • Led the implementation of the Microsoft Retail Management System (RMS), covering both point of sale and inventory control, dramatically improving operational efficiency.
      • Installed and maintained all RMS hardware, including scanners, printers, cash drawers, SKU tags, scan readers, pole displays, and pin pads, keeping the system reliable.
      Show 4 more
      • Managed pricing strategy and product margins, increasing profitability.
      • Wrote process and procedure manuals that let front-line managers and staff run accurate quarterly inventories, improving accuracy, controls, and accountability.
      • Planned and executed quarterly physical inventories and investigated discrepancies and loss-prevention issues.
      • Organized and maintained product inventory, reducing discrepancies and improving inventory turnover.

    3. Assistant Marketplace Manager

      Feb 2005 – Nov 2009 4 yrs 10 mos Napa County, CA
      • Scheduled and supported teams of 10 to 30 employees, matching staffing to daily operational demands.
      • Managed department budgets and financial reporting in Microsoft Excel.
      • Conducted monthly and yearly performance evaluations, supporting employee development and accountability.
      Show 2 more
      • Developed training programs, proposals, and materials, including shelf talkers and point-of-sale signage designed in Microsoft Publisher.
      • Delivered exceptional customer service through personalized interactions and problem-solving.

    4. Tasting Room Support Staff

      Apr 2003 – Feb 2005 1 yr 11 mos St. Helena, CA
      • Helped tasting room staff, kept wine stocked, and opened or closed the winery.
  5. Mar 2003 – Feb 2005

    Pre-Apprentice

    Bell Products, Napa CA
    • Shadowed crews on residential, light commercial, commercial, and industrial jobs.
    • Welded and assembled ductwork in the shop for scheduled jobs.

Skills

Project delivery

  • Implementation and client onboarding
  • Requirements, scope, and schedule
  • Risk and issue tracking
  • QA, UAT, and data migration
  • Technical training

Systems and tools

  • Microsoft SQL Server and SSMS
  • SaaS and POS systems
  • Salesforce, HubSpot, Jira, Teamwork
  • pfSense+, VLANs, VPN
  • Docker, Portainer, NAS
  • HTML, XML, and JSON configuration

Certifications and training

  • Certified Associate in Project Management (CAPM)Project Management InstituteExpected Dec 2026

Google IT Support

  • Technical Support FundamentalsGoogle2020
  • Computer NetworkingGoogle2020
  • Operating Systems and You: Becoming a Power UserGoogle2021
  • System Administration and IT Infrastructure ServicesGoogle2021
  • IT Security: Defense Against the Digital Dark ArtsGoogle2021

Web and professional development

  • Web DesignUdemy2019
  • HTML FundamentalsSololearn2019
  • Code180 WorkshopCode1802020
  • Demystifying ChatGPT and Generative AILinkedIn Learning2024
  • Nano Tips to Increase Productivity and FocusLinkedIn Learning2025
  • Creating a Meeting AgendaLinkedIn Learning2025

Education

  • Computer Science, coursework in Information TechnologyColorado Technical University2017–2022

Let's talk

Hiring for a technical project or implementation role, or need a hand with a computer or network in Waco? Send me an email, or book through baysictech.com.

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